Leading & Supervising Teams
Course Code - BC-203 Duration - 2 Days
Making the move into a supervisory, team leading or management role can be demanding. It needs new skills, so that you can get results through other people - particularly important if the new 'reports' were previously team colleagues until a recent point in time.
Team Leads or Supervisors must manage the day to day front line business challenges while being a leader, a coach and a colleague. They are expected to have 'honest conversations', be 'emotionally intelligent' and to give criticism in an impartial manner.
To meet these challenges they need to be able motivate and engage others to achieve results; to have excellent communication skills; be self-aware and non-judgmental, while maintaining a business-like approach.
This practical course addresses these demands. The course is designed to be as practical as possible. The format includes individual and group practice, role-play and input from the course leader.
Who Should Attend?
Anyone who is new to, or will soon be in Team Lead or Supervisor role. The course will also benefit anyone who has been in the role for some time and requires an insight to current thinking.
On Completion Delegates Will Be Able To
Understanding The Role(s)
Leading & Motivating Your Team
Dealing With Conflict
Managing The Review or Appraisal
Coaching & Joint Problem Solving
Emotional Intelligence & Resilience
Having Honest Conversations