Management Sales Technology training courses, Dublin Belfast Cork Ireland, Beckinridge
Management Sales Technology training courses, Dublin Belfast Cork Ireland, Beckinridge

Project Assessment & Consultancy Skills for Technical Professionals

Course Code - BC-503 Duration - 3 Days

The role of the consultant is not only vital for the success of a project but also for the development of customer relationships and in helping to secure further business and business opportunities.

 

This intensive 3-day programme will provide attendees with a high level of understanding and experience in consultancy and intervention skills.

 

It will give technical professionals the skills to assess, prioritise and manage complex interactions with a client company, either in ICT, engineering or other technically challenging installations.

Through case study, the attendees take the role of an external consultant facing the business and technical issues/decisions that they will deal with in the ‘real world’.

Who Should Attend

The programme is intended for technical professionals working in a customer-facing role. It will also be of benefit to those involved in business-process generally.

 

Course Content

Case Study - Overview

  • Company Objectives

Consultancy Fundamentals – Overview

  • The Role
  • Consultancy Objectives
  • Setting expectations
  • Processes
  • Efficiency and Effectiveness
  • Model for Change
  • Model for Interventions

Current Situation Appraisal

  • Technology infrastructure
  • Business systems
  • Staff competence and skills
  • Interactions with Customers
  • Interactions with Suppliers
  • Cost associated with current processes (lost opportunities, administration, etc.)

Future Options - Analysis

  • Technology infrastructure
  • Business systems
  • Staff competence and skills
  • Interactions with Customers
  • Interactions with Suppliers
  • Cost associated with current processes (lost opportunities, administration, etc.)

The Change Formulae

  • Requirements for change

Consultancy Techniques & Style (1)

  • Client relationships (P/A/C)
  • Outcomes
  • Agreeing scope
    • Principles of Process
    • Improvement
    • Business definitions
    • Waste inefficiencies
    • ICT relevance and examples
  • Assignment Objectives

Scoping Interventions

  • Agreeing the ‘ins/outs’
  • Growing and controlling

Information Gathering (1)

  • Interviews
  • Information Gathering Workshops
  • Questioning approaches
  • Listening skills

Information Gathering (2)

  • Process Mapping
  • Data Flow Diagrams
  • Critique

Analysis

  • Critique and Review of current operations
  • Identification of cost associated with current situation

Problem Solving

  • Problem solving techniques
  • Cause and Effect
  • Brainstorming

The Business Case

  • Building the ‘Business Case’ - A case for change

Stakeholder Management

  • Identifying the stakeholders Agreeing actions & inputs required
  • Clear communications with stakeholders
  • Managing the stress

Prioritisation

  • Personal productivity & priorities
  • Competing priorities
  • Medium & long term planning
  • Identifying pressure points

Commitment

  • Agreeing the actions
  • Ensuring ownership
  • Managing the change process

Closure

  • Closing the assignment
  • Evaluation
  • Reviewing the benefits
  • Realigning the changes

Consultancy Techniques & Style (2)

  • The role of facilitation
  • Handling difficult people and managing conflict
  • Classic ‘signals’
  • Soft skills

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